Diane van den Broek
BA(Hons); PhD UNSW
Senior Lecturer
d.vandenbroek@econ.usyd.edu.au
Room 443
H03 Institute Building
The University of Sydney
NSW 2006 Australia
Phone: +61 2 9351 3106
Fax: +61 2 9351 4729
Diane's research and publishing interests relate to workplace industrial relations, particularly the role of technology and cultural change within the services sector. Much of her research has focused on various aspects of the call centre operations including the labour process, monitoring and surveillance, recruitment and selection, unionisation, gender, knowledge transfer, teamwork and the outsourcing of call centre operations to newly industrialising economies. She is also undertaking international collaborative research on employer demand for 'aesthetic labour' in the retail sector as well as the knowledge implications of call centres in health and human services. More recently her research has focused on the relationships between graduate attributes and employability.
Diane is a member of the Asia Pacific Futures Research Network; Women+Work Research Group, is an Academic Board nominee and a Research Associate with the Scottish Centre for Employment Research at Strathclyde University.
Research Expertise
- Employment relations in Australian call centres
- Employment relations in Australian telecommunications
- Human resource management and corporate culture