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Operations Management
UoS Code ECMT2640
Credit points 6
Offered Semester 1
Prerequisites ECMT1010 or ECOF1010
Corequisites
Prohibitions
Assumed Knowledge
Additional Information
Lectures 3 hrs per week
Assessment Assignments; Mid-Semester exam; Final exam
Description The \\\'operations\\\' of a company or organisation are the direct processes that a company uses to create value, and operations management is the task of managing these processes. This unit is about the fundamentals of operations management, covering both service industries and manufacturing. As a graduate working in the business sector you will certainly be exposed to operations issues - this unit will equip you to approach these issues intelligently, whether or not your role is within the operations function. One focus of the unit will be on processes: considering process organisation, process capacity, and customer service implications. A second focus of the unit will be on the supply chain, looking at the control of inventory and the connections between supply chain partners. We will also consider what it means to have high quality operations and how this can be achieved: both through statistical quality control techniques and the use of lean operations ideas.